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How Auto-Ship works

How does it work? It's pretty easy, really. All of our products are eligible for auto-ship.

Here’s how to get started:

  • Step 1

    Choose your Product

    Browse our site and find a product that you’d like to get regularly... hay, bedding, or anything that catches your fancy!

  • Step 2

    Choose your Schedule

    Choose how often you’d like to receive your items. We offer flexible delivery options that you can change at any time.

  • Step 3

    Get the Goodies!

    That’s it! After you check out, your order is placed. Your goodies will arrive on your doorstep on your selected day of delivery.

Never worry about running out of must-haves. We’ll automatically send and charge your account for new shipments on a regularly scheduled basis (or one you customize to fit your needs). Stress-free delivery. We don't think it gets any better than that.

Discounts of up to 10% off. Auto-ship saves you money on products that you’ll always need.

Change or cancel anytime. Change your mind? No problem. Change your order! On your account, you can easily change what we deliver, how often we deliver it, or where we deliver to.

Products available for auto-ship (and what you’ll save):

All of our products are eligible for auto-ship. Plus you get a discount on most auto-shipped products with every order. The discounts are:

Pet Essentials (hay, pellets, bedding, etc.) — 10% off.

Most Bundles (many products together) — 5% off.

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Shop by Pet

Rabbit Products

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Guinea Pig Products

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Chinchilla Products

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Chicken Products

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Hamster, Gerbil and Mouse Products

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Rat Products

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Dog Products

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Cat Products

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Shop by Category

Food

Bedding

Natural Toys and Chews

Herbal Blends

Healthy Snacks and Treats

Remedies and Supplements

Habitats and Accessories

Grooming

Bundles - Save Money Here!

Auto-Ship Frequently Asked Questions

Need to know more? We’ve got you covered.

How will I be billed with Auto-Ship?

Auto-Ship orders are billed automatically to the credit card you specify on your order.

Managing Existing Auto-Ship Orders

After your order has been placed, you can make changes using the "Manage Auto-Ship Orders" on your account page or by contacting Customer Service.

Auto-Ship Payment Options

We accept Mastercard, Visa, American Express, and Discover as an Auto-Ship form of payment.

How do I update my Auto-Ship shipping address?

To update your auto-ship shipping address, please log into your account and select "manage my auto-ship." Or, if easier and time-sensitive, contact customer service to make the change for you. 

*Updating your one-time purchase account profile doesn't automatically update your auto-ship account.

Why do some products have an Auto-Ship option but aren't discounted?

Our goal is to make your life easy. Well, easier.

Even though there's currently no auto-ship discount associated with products other than hay, bedding, and pellets (discounted up to 15% with the auto-ship option). We believe that time = money, and auto-ship orders save time. And they give you peace of mind... that your small animal won't run out of any of their favorite things. And that's priceless!

Is Auto-Ship available on all products?

Auto-Ship is available for most products, however, only hay, bedding and food pellet products are discounted. Availability is noted in the product description.

How can I customize or cancel my Auto-Ship?

Using our "Manage your Auto-Ship" feature on your account page, you can:

- Customize your delivery schedule
- Cancel your order
- Change your shipping address

- Update the credit card billing information

Problems Processing Your Auto-Ship Order?

If a problem should occur when processing your auto-ship order (credit card is expired or declined), we will notify you via email requesting your help so that we can get your order out to you as quickly as possible. 

How do I know when my next Auto-Ship delivery is scheduled?

Three days prior to every scheduled Auto-Ship order, you will receive an upcoming notification email including product details, shipping, and billing information. You have until midnight EST the day before your order is to process to make any changes. If all looks good and no changes are needed, no action needs to be taken; your order will ship as planned on the scheduled date. 

How does Auto-Ship work?

It's pretty easy, really. Plus, you'll never have to worry about running out of your "must-haves" for your small pet.  We will automatically send and charge your account for a new shipment on a regularly scheduled basis or one you customize to fit your needs.

A win-win for everyone.

- There is no commitment and you can cancel any time.

- The time between orders can be any number of days, weeks, or months.

- You can choose your preferred ship date.

- You can set it up with any major credit card or debit card.

- PayPal is not an option through Auto-Ship, sorry.

- All hay, bedding, and premium pelleted food products are discounted up to 15%! Woohoo!

- All other products are available at regular prices.Auto-ship on regular priced items is great because you're saving tons of time. And time is worth its weight in gold, right?

- If you don't see a product you want that's available in the regular store, just ask Customer Service to add it.

- Coupon codes/Rewards points/Military Discounts/Store Credits can only be used on 1-time orders, NOT Auto-Ship as they are already discounted.

Can I make changes to my Auto-Ship order?

Absolutely. You can start, stop, change, or cancel up to midnight the day before your order is scheduled to process. The time between orders can be any number of days, weeks, or months. 

If you have questions on how to make changes to an order that has already processed, please contact the Customer Service Desk.

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