Updated October 19, 2020
As news about the COVID-19 situation continues to evolve, we wanted to let you know that we are continuing business as usual.
OUR WAREHOUSES ARE OPEN - WE ARE AN ESSENTIAL BUSINESS AND HAVE NOT BEEN REQUIRED TO CLOSE.
WE HAVE PLENTY OF STOCK.
We are following Centers for Disease Control (CDC) guidelines to help keep our employees safe and healthy.
Our customer support team, who work from home offices around the country, are ready to help you with any questions or concerns.
Due to current events, we won't be able to accept returns after 14 days of purchase as of March 20. Thanks for understanding.
What about shipping?
Our delivery partner, UPS, is committed to maintaining quality service. Learn more about UPS response to Covid-19: https://www.ups.com/us/en/about/news/important-updates.page?
Some have asked if the virus can spread on packages and boxes.
According to the World Health Organization (WHO), “the likelihood of an infected person contaminating commercial goods is low.”
The organization notes that “the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”
For more information, we encourage you to visit WHO’s Q&A on coronaviruses(COVID-19) and the CDC’s FAQ page.
Thank you for continuing to trust us with the health and happiness of your small animals.
If you have any questions or concerns, please contact us at 1.855.981.8080.
Bill Gordon, CEO