Updated Friday, March 20, 2020
As news about the Coronavirus/COVID-19 situation continues to evolve, we wanted to let you know that we are continuing business as usual.
OUR WAREHOUSES ARE OPEN - WE ARE AN "ESSENTIAL" BUSINESS AND HAVE NOT BEEN REQUIRED TO CLOSE.
WE HAVE PLENTY OF STOCK.
We are following Centers for Disease Control (CDC) guidelines to help keep our employees safe and healthy.
Our customer support team, who work from home offices around the country, are ready to help you with any questions or concerns.
Due to current events, we are SUSPENDING RETURNS for purchases made after March 20. Thanks for understanding.
What about shipping?
Our delivery partner, UPS, is committed to maintaining quality service. Learn more about UPS response to Covid-19: https://www.ups.com/us/en/about/news/important-updates.page?
Some have asked if the virus can spread on packages and boxes.
According to the World Health Organization (WHO), “the likelihood of an infected person contaminating commercial goods is low.”
The organization notes that “the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”
Thank you for continuing to trust us with the health and happiness of your small pets.
If you have any questions or concerns, please contact us at 1.855.981.8080.
Stay Safe, Stay Home,
Bill Gordon, CEO